Refund policy

Thank you for shopping with Murssea. We strive to keep our customers satisfied. This Refund & Returns Policy describes your rights and obligations when seeking a return, refund, or exchange for lawn mower purchases made through our website.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions generally apply:

The item must have been purchased directly from Murssea (via https://murssea.com).

You must request a return within [e.g. 14 or 30] days of the delivery date (or expected delivery date if never received).

The lawn mower must be in unused, undamaged, and resalable condition (apart from original testing) — including all original parts, attachments, accessories, and manuals.

The item must be properly packaged and returned in its original packaging (or equivalent protective packaging).

For international orders, the buyer is responsible for return shipping, unless the return is due to our error (defective, wrong item, etc.).

Certain customizations, motor adjustments, or used/operated items may not be eligible for refund — this must be clearly stated in the product listing.

2. How to Request a Return or Refund

      1.Contact us first
Email us at murssea.ebay@gmail.com within the return window and include:

Your order number

Date of purchase

Reason for return / refund request

Photos (if applicable; e.g. defect or damage)

 

         2.We will review your request
We may ask for additional information or photos.
If your request is approved, we will provide a Return Authorization (RA) and instructions (address, packaging, carrier).

         3.Ship the item back
You are responsible for safely packaging and shipping the item back to us.
Use a reputable carrier and insure the shipment for the full item value.
We recommend obtaining tracking and keeping proof of shipment.

         4.Inspection & refund processing
Upon receiving and inspecting the returned product, we will notify you whether the return is approved.
If approved, we will issue a refund (or replacement) within [e.g. 7–14 business days].

3. Refund Methods & Timing

Refunds will be made using the same payment method used during purchase (credit card, PayPal, etc.), unless otherwise agreed.

Once approved, refunds typically process within 7–14 business days (or faster depending on your bank or payment provider).

Shipping fees (original outbound shipping) are non-refundable, unless the return is due to our error (e.g. wrong item, defective product).

Return shipping costs are the responsibility of the buyer, unless we explicitly agree to cover them.

4. Partial Refunds & Deductions

In certain circumstances, we may issue a partial refund or deduction, such as:

If the lawn mower has been used beyond an in-home test, causing wear or damage

Missing or damaged parts, accessories, packaging, or instruction manuals

Any depreciation in resale value

Incorrect return address leading to additional fees

Return shipping or restocking fees (if stated in the product listing or return authorization)

We will clearly explain any deduction before completing the refund.

5. Defective, Damaged, or Incorrect Items

If your mower arrives:

Defective or not working properly

Damaged in transit (visible external damage)

Incorrect model or specification

Then:

Take photos immediately (items, packaging, shipping label)

Do not discard any part or further use the item

Contact us within 3 business days of delivery (or notification) with order details and photos

We will either (at our discretion) arrange a replacement, repair, or refund

If return shipping is required, we will typically cover or reimburse it (in such cases)

6. Non-Returnable / Final Sale Items

Certain items may be marked as non-returnable, final sale, or custom order (e.g. if you requested special customization, motor tuning, or one-off parts). These cases will be clearly disclosed on the product page before purchase. These items are not eligible for refund or return.

7. International Orders, Duties & Import Fees

If your order was shipped internationally, import duties, customs fees, VAT, or other charges are your responsibility.

When returning an international order, you must comply with applicable export or import regulations.

If refunded, customs and import fees originally paid may not be refundable by customs authorities; your refund will typically exclude those nonrefundable fees.

You are also responsible for the cost of return shipping and any customs cost to re-export the item unless the return is due to our error.

8. Exchange Policy

If you need an exchange (e.g. different model, specification), contact us within the return window.

We will check inventory availability and, if possible, arrange to ship the replacement after we receive and inspect your returned item.

You may have to pay the shipping difference in case the replacement item has a different freight cost.

9. Cancellation Before Shipment

You may cancel your order before it is shipped.

If canceled in time, we will issue a full refund (item + any shipping fees).

Once the item is dispatched and in transit, cancellation is no longer possible; you must follow the return process if eligible.

10. Contact Information

If you have questions, wish to request a return, or need assistance, please contact:

Email: murssea.ebay@gmail.com
Website: https://murssea.com