Refund policy
1. Return Window
You can request a return within 30 days of the date your order was delivered.
2. Eligibility
To be eligible for a return, your item must be:
- Unused, undamaged and in the same condition you received it
- In its original packaging, with all parts, accessories and manuals included
- Accompanied by your order number or proof of purchase
Items that can’t be returned:
- Items that have been used, installed, assembled or modified (for example, lawn equipment that has been operated or fueled)
- Opened packs of screws, fasteners or other consumable hardware
- Gift cards
- Items marked “Final Sale” on the product page
3. How to Start a Return
- Email us at Contact@murssea.com with your order number, the item you want to return, the reason, and photos if the item is damaged or defective.
- We’ll reply within 2 business days with return instructions and the return address.
- Ship the item back using a trackable shipping method, and send us the tracking number.
Please don’t send items back without contacting us first. Returns sent without approval or to the wrong address may not be accepted.
4. Return Shipping Costs
- Damaged, defective or wrong item: we cover the return shipping cost, or send you a prepaid return label.
- Changed your mind or ordered the wrong item: you are responsible for return shipping costs. Original shipping charges are non-refundable.
5. Refunds
Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved.
Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
If an item comes back used, damaged or missing parts, we may issue a partial refund. We’ll always explain any deduction before processing it.
6. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or isn’t what you ordered:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the item, the packaging and the shipping label
- Keep the item and packaging until we resolve your case
We’ll offer you a free replacement or a full refund, whichever you prefer.
7. Exchanges
The fastest way to get a different size, color or design is to return the original item for a refund and place a new order. If you need help, email us and we’ll assist.
8. Order Cancellations
You can cancel your order for a full refund before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can’t be canceled, but you can return it under this policy.
9. Lost or Undelivered Orders
If your tracking shows delivered but you haven’t received your package, check with neighbors and your local post office, then contact us within 7 days of the delivery date. We’ll work with the carrier to locate it or find a solution with you.
10. Contact Us
For any questions about returns or refunds, contact us:
Email: Contact@murssea.com