Shipping policy

Thank you for shopping with Murssea. This Shipping Policy explains how we handle order dispatch, shipping methods, delivery times, and shipping-related responsibilities for our lawn mower products. If you have any questions, feel free to contact us at murssea.ebay@gmail.com.

1. Order Processing & Handling Time

After your order is placed and payment is confirmed, we will process your order within 1–3 business days (unless otherwise noted).

Handling time refers to the time we require to prepare and hand over your order to the shipping carrier.

Orders placed on weekends or holidays will begin processing on the next business day.

If there is any delay (e.g. due to stock, supplier issues, or public holidays), we will notify you via email with an updated estimated dispatch date.

2. Shipping Methods & Carriers

Because lawn mowers are large, heavy, or bulky items, we generally ship via freight / LTL (Less-Than-Truckload) or curbside delivery services with liftgate when needed.

We may use one or more of the following carriers or methods, depending on your location and the product size:

National freight carriers (e.g. XYZ Freight)

Regional logistics firms

Local courier or white glove delivery (for certain regions)

Postal/parcel services only when item size and weight permit

We reserve the right to choose the carrier offering the best cost and reliability for your area.

3. Shipping Regions & Restrictions

We currently ship to [specify countries/regions you ship to, e.g. “Morocco, EU, North Africa, etc.”].

Some remote or island regions may incur additional surcharges or may not be serviceable; such restrictions will be clearly stated in the product listing.

We do not ship with fuel or oil inside the mower; all fuel and fluids must be drained before shipping. FreightCenter

If local regulations or carrier restrictions prohibit delivery to your address, we will notify you and cancel or adjust the order.

4. Shipping Costs & Fees

Shipping fees depend on the product’s weight, dimensions, destination, and required delivery service.

For large mowers, an oversize / freight handling surcharge may apply.

Any customs, import duties, VAT, or local taxes for international orders are the buyer’s responsibility unless otherwise specified.

We will never charge hidden or unexpected handling fees beyond what is necessary for packing, insurance, or freight surcharges.

If you are ordering multiple items, we may combine shipments to reduce costs where feasible.

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5. Estimated Delivery Times

Please note these are estimates and subject to carrier performance, customs clearance, and local delivery infrastructure.

6. Tracking, Notification & Delivery

Once your order is dispatched, we will email you a tracking number and carrier information (if available).

You may use the tracking number to monitor the shipment’s progress.

For freight deliveries, the carrier may contact you to arrange delivery times or confirm details.

If the delivery is to a residential address, a liftgate service may be required; this may incur an additional charge.

Please inspect your shipment at delivery. If there is visible external damage, refuse delivery or note it on the delivery receipt, and notify us immediately.

7. Delays & Force Majeure

We are not responsible for delays caused by carrier issues, customs clearance, inclement weather, natural disasters, or other circumstances beyond our control.

In such cases, we will make reasonable efforts to assist, but cannot guarantee delivery timelines.

8. Order Changes & Address Corrections

If you need to change your shipping address, let us know before the order is dispatched.

Once the item has been handed off to the carrier, we cannot guarantee address changes.

Additional charges may apply for re-route, return to sender, or re-delivery.

9. Damage, Loss & Claims

If an item is damaged or lost during transit, you must notify us within 3 business days of delivery (or expected delivery in case of non-arrival).

We will assist in filing a claim with the carrier and will work to replace or refund the item, depending on the situation.

You may need to provide photos of the damage, the packaging, and tracking information to support the claim.

10. Return & Refund Related to Shipping

If you cancel an order before it is shipped, we will refund all amounts (item + shipping).

If you refuse delivery or return an item, we may deduct the original inbound shipping cost and any return freight charges (unless the refusal/return was due to our error).

For more details on returns, refer to our Return Policy page.

11. Contact Us

For any questions or special shipping requests (expedited, white glove delivery, international export, etc.), contact us at:

Email: murssea.ebay@gmail.com
Website: https://murssea.com